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Frequently Asked Questions
Where is a good Usenet FAQ?
http://www.faqs.org/usenet/

What news readers are good?
We recommend http://www.newsrover.com, http://www.newsbin.com, http://www.forteinc.com (Agent).

How many concurrent connections do I have?
For customers of our ISP customers, that will be up to your ISP. For individual readnews.com customers, we currently support up to 4 simultaneous connections.

What ports do you support?
Currently, we support port 119. We will shortly add support for alternate ports, if customers need to use alternate ports to get around end-ISP rate limiting.

Why can't I connect?
Generally, our server will provide an error message. If you are a customer of one of our wholesale customer, please contact them to find out if you have a billing or abuse issue, or have gone over your monthly usage limit. If you are a readnews.com individual user, our unlimited accounts support connections from only one IP address at a time. Abuse of this policy may result in suspension. You will receive e-mail any time readnews.com suspends your account - but please make sure our e-mails are not caught by your spam filters!

How are newsgroups added?
Newsgroups are added automatically, when new groups get regular posts, or by user request. Once added we will continue to carry groups unless they are inactive for an extended period.

Do you censor postings?
No, but we do log uploads. We do not regularly log download/browsing activity, but debugging sometimes requires temporarily turning on logging for diagnostic purposes.

Do you honor cancel messages?
Currently, we do not, because of the general use of cancels tby third parties, and also because our ISP customers generally do not want cancels honored. Recently, sporge in recent groups is giving us enough pause that we may set up separate reading servers that do honor cancels.

How does readnews handle abuse?
For our wholesale accounts, we refer abuse complaints to our ISP customers. For individual accounts, we currently do not accept posting.

What should I do if I find copyrighted material in newsgroups?
We rely on users to follow the relevant copyright law. If you have believe that a user of readnews.com or our wholesale customers has violated a copyright you should contact the copyright holder directly. We do not review messages that are on or have passed through the server because that action in of itself can be illegal. Further, we are not in a position to know what is a copyright violation and what is not. readnews.com honors the DMCA and DMCA complaints can be made to abuse@readnews.com.

What should I do if I find illegal pornography in newsgroups?
We rely on users to obey the law when using Usenet. We rely on readers to report presumed illegal pornography to the appropriate law enforcement agency so they may then contact us and follow-up as they feel appropriate. We do not review messages that are on or have passed through the server because that action in of itself can be illegal. Further, we are not in a position to know what is illegal pornography and what is not. In general, the FBI or there is a child pornography tip line is available at http://www.cybertipline.com/ or 1-800-843-5678.

What is your privacy policy?
We will never sell, publish, or release information about our customers. We log only postings, and do not archive records of newsgroup browsing or downloads. We only provide customer information if we are ordered to by a court of competent jurisdiction.
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